Booking Policy

There is a $50 booking fee to schedule any appointment with us. This deposit can be used towards any service or retail products during that appointment or within 6 months of a consultation. In case no service is redeemed, the deposit will be considered the consultation fee: like all other doctor’s visits, we still take time to evaluate you, sometimes prescribe medications, and consult you giving recommendations on how to better care for your health.

This fee will be automatically requested if you are booking yourself online. If a team member is assisting in taking your appointment, the deposit must be made within 24 hours or the appointment will be cancelled and you may try again to reserve an appointment time.

By scheduling an appointment, you are agreeing to our office policies.

Cancellation or No-Show Policy

In the case of last minute (less than 24 hour notice) cancellations, rescheduling, or no-show, this deposit will be used as the penalty and will be forfeited and cannot be redeemed for any service or product. You will need to make a new deposit of $50 to schedule a new appointment.

Longer appointments such as facial balancing with fillers with full consultation, or laser fractional resurfacing treatments, you may be required to pay a larger deposit to a maximum of half of the service price.

Clients who have prepaid for packages or services must still pay the booking deposit, which will be refunded at your appointment.

By scheduling an appointment, you are agreeing to our office policies.

Late Arrival Policy

Late arrivals of more than 15 minutes after the appointment start time will be considered a no-show.

At Elevate, we try to be as accommodating as possible, while balancing that with respect to our employees’ and other customer’s time. We will try our best to complete your appointment in the remaining time we have available. We reserve the right to complete your appointment at the end of your scheduled allotted time as to not keep others waiting. You will be responsible for the cost of the entire treatment.

By scheduling an appointment, you are agreeing to our office policies.

Other Office Policies

• Retail Return Policy: Elevate Skin Clinic does not offer refunds on retail products purchased. Products may be returned for in-store credit within 7 days from the date of purchase when there is a documented adverse reaction to the product.
• Pricing Policy: Prices on services and products are subject to change at any time without notice. Special offers may not be combined.
• Gratuity Policy: Gratuities are at your discretion, are not expected for medical proceudres but are always appreciated by our esthetician for esthetic services. What you choose to give depends on your level of satisfaction and is not a percentage of your treatment cost.
• Behavior Policy: Disrespectful behavior or speech towards any staff or other customers will not be tolerated at Elevate Skin Clinic. We reserve the right to refuse service to any client for behavior, contraindications, or previous failure to follow our guidance or instructions.